Barry Boehm on the CRACK Customer
Dr. Barry Boehm, a noted software methodologist with a long and illustrative career at TRW, DARPA, and USC, and author of the COCOMO model and Sprial methodology, writes about the ideal customer for agile projects. They are:
-- Collaborative: they will engage with their customer peers and with the development team
-- Representative: they know the product or system requirements and can represent their constituents accurately
-- Authorized: they can make the decisions needed to keep velocity up, and their decisions stick!
-- Committed: they take their job seriously and make every effort to advance project success
-- Knowledgeable: they can understand what the developers are telling them in the context of the business or market situation.
Take a look at other Boehm'isms on agile in his book, with Richard Turner, "Balancing Agility and Discipline: a guide for the perplexed", published by Addison-Wesley in 2004
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