We've all heard of matrix management; many of us have gotten involved in projects with matrix organizations. But recently I was led to the idea of matrix messaging in the context of change management.
How does it work?
Actually, the same as matrix management: YOU are at the intersection of multiple messages: one from one manager, perhaps the project sponsor, and the other from the business. Hopefully, they are the same, but often not.
| Messages | Project |
| Business |  |
And, so what's a change manager to do? Obviously: take action to coordinate and make coherent the messages... so as to make "music" and not "noise" from all the input.
And, how to do this?
- Form relationships with all the messengers
- Coach them on the message
- Validate the message delivery
- Take corrective action if necessary
- Tell them what you are going to tell them
- Tell them
- Tell them what you told them
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