Is customer satisfaction one of your project metrics. Good grief, I hope so! If not, you might want to consider this little ditty:
- “If the customer is not satisfied, they may not want to pay for our efforts.
- If they are not successful, they cannot pay.
- If they are not more successful than they already were, why should they [pay]?”
Niels Malotaux
Paraphrased a bit
Read in the library at Square Peg Consulting about these books I've written
Buy them at any online book retailer!
Read my contribution to the Flashblog
