This is about funnels, but we start with the concept of an apex.
In every book written about project management, the PMO is at the apex of a pyramid. Sometimes, as in Agile project methodology, the pyramid is flatter than most, but always there is an identifiable top figure.
Fair enough.
But Robert Gates, former Defense Secretary [and holder of many other government titles] writes that he often felt like the pyramid was inverted and thus took the look of a funnel. In the funnel model, the 'decider' is at the bottom of the funnel, with others pouring stuff in.
Fair enough.
But Robert Gates, former Defense Secretary [and holder of many other government titles] writes that he often felt like the pyramid was inverted and thus took the look of a funnel. In the funnel model, the 'decider' is at the bottom of the funnel, with others pouring stuff in.
Funnel v. Pyramid
How can it be that the top person is at the bottom, figuratively?
Gates explains:
In the pyramid model, stuff is either pushed up for political cover, or because protocol demands that the decision lies higher, or because the apex person is pulling stuff up that they want control or inspection of it.
But in the funnel model, the top person is like the paper at the bottom of the bird cage: everything is pouring in from the top; and everybody on the project is busy doing the pouring.
But in the funnel model, the top person is like the paper at the bottom of the bird cage: everything is pouring in from the top; and everybody on the project is busy doing the pouring.
Fortunately, only a bit funnels all the way through, but gravity seems to be in charge.
It's inexorable.
Filters in the funnel
Fortunately, the funnel can work like the pyramid, only with gravity. There can be and should be filters in the funnel. The minor stuff is trapped early and doesn't make it through. The top person -- at the end of the funnel -- can pull stuff "down", and there is some gravity effect: stuff naturally falls to the bottom for action.
And so for the PMO, the management points are:
Filters in the funnel
Fortunately, the funnel can work like the pyramid, only with gravity. There can be and should be filters in the funnel. The minor stuff is trapped early and doesn't make it through. The top person -- at the end of the funnel -- can pull stuff "down", and there is some gravity effect: stuff naturally falls to the bottom for action.
And so for the PMO, the management points are:
- In the funnel model, things move by default.
There's an expectation on the part of anyone pouring stuff in at the top that it will eventually come to the attention of those 'at the bottom of the funnel'.
Gravity is just the consequence of applying energy to get stuff up to the top of the funnel and pouring it in. - But in the pyramid model, gravity works against you.
The default is: nothing moves to the top.
If you want it to move up, there's work to be done!
Just open your door! The funnel model is somewhat like "my door is always open" (even if virtual) ; anyone can "pour" something in.
Anyone 'can' or Everyone 'should'?
Another funnel strategy is move from "anyone can" to "everyone should" pour something in.
Mind you: filters are needed.
And to mitigate frustration, if something is filtered out, some feedback to the initiator is required as to why it got filtered. (Crap! Don't you hate those form letters!?)
As the 'decider' you don't have to pull very much in if you operate like a funnel; stuff will get to you. If you like the funnel effect, you say that's good.
If you don't, turn things upside down and operate like a pyramid. Gravity is your friend; a lot of stuff just won't rise to the top
And to mitigate frustration, if something is filtered out, some feedback to the initiator is required as to why it got filtered. (Crap! Don't you hate those form letters!?)
As the 'decider' you don't have to pull very much in if you operate like a funnel; stuff will get to you. If you like the funnel effect, you say that's good.
If you don't, turn things upside down and operate like a pyramid. Gravity is your friend; a lot of stuff just won't rise to the top
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